Refund Policy

This Refund Policy is part of the Terms of Service between you and Dunzio Inc ("Dunzio").

1. No refunds for services used

Credit that has been spent is not refunded. This covers the AI work your requests used, the images, video, speech and code that were generated for you, and hosting for a period that has started.

2. Kits are not refundable

The price of a starter kit is not refunded once the kit has been purchased.

3. What can be refunded

You may ask for a refund of unused credit that you bought.

The most we will refund is the lesser of these two amounts, measured after every open request on your account has finished and been charged:

• the balance of your wallet; and
• the total amount of credit you have purchased.

4. Free credit

Credit that Dunzio gives you for free, including the starting credit of a new account, has no cash value and is never paid out. Free credit is treated as spent before purchased credit.

5. Zero or negative balances

If the balance of your wallet is zero or below, there is nothing to refund.

6. How to ask for a refund

Write to james@dunzio.com from the email address of your account. We may need to confirm that the account is yours. An approved refund is paid back to the payment method you used for the purchase.

7. Your legal rights

This policy does not reduce any right to a refund that the law of your country gives you and that cannot be waived.